Thank you for shopping with Khan Goods. Your satisfaction is our priority. To ensure a smooth and transparent shopping experience, please read our Refund & Returns Policy carefully.

1. Return Eligibility

You may request a return if all of the following conditions are met:

  • The product is received in defective, damaged, incorrect, or incomplete condition.

  • The return request is made within 7 days from the date of delivery.

  • The item is unused, unwashed, and in the same condition as received.

  • All original packaging, tags, accessories, and documentation are included with the return.

2. Non-Returnable / Non-Refundable Items

Some products cannot be returned or refunded unless they have a manufacturing defect or were incorrectly delivered. These include:

  • Items that have been used, washed, or altered.

  • Items without original packaging or tags.

  • Perishable goods, health and personal hygiene products, and clearance or final-sale items (where applicable).

3. How to Request a Return

To start a return, please follow these steps:

  1. Contact our Customer Support with your order number and details of the issue.
  2. Provide clear photos or videos showing the product condition (if damaged or defective).
  3. Our team will review the request and, if approved, provide you return instructions.

4. Refund Process

Once we receive and inspect your returned product:

  • We will notify you about the approval status of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days (processing time may vary by bank/payment provider).

  • Shipping fees (if any) are non-refundable unless the return is due to our error.

5. Exchanges

If you want to exchange a product for a different size, color, or model (subject to availability):

  • Contact us within the return period.

  • The exchange will be processed once the original product is received and inspected.

  • Any price difference between products may apply.

6. Cancellation Policy

Orders may be canceled before shipment. Once the product has been shipped, the standard return process applies.

7. Contact Us

If you have any questions or need assistance with returns and refunds, please contact our support team:

We are committed to making your shopping experience with Khan Goods reliable, fair, and customer-friendly.